Cookies Policy
Healthxchange Ireland Limited
shop.healthxchange.ie
Last updated: June 2026
This site is intended for healthcare professionals only.
Contents
- What Are Cookies?
- Data Controller
- How We Obtain Your Consent
- How to Change or Withdraw Your Consent
- Cookie Categories We Use
- Full Cookie Declaration
- Third-Party Providers
- How Long Do Cookies Last?
- Disabling Cookies via Your Browser
- Changes to This Cookie Policy
- Contact and Complaints
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet or phone) by a website when you visit it. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to the website operator.
This Cookie Policy explains what cookies and similar technologies (such as local storage and session storage) are used on shop.healthxchange.ie, why we use them, and how you can control them. It should be read alongside our Privacy Policy.
This Website is intended for healthcare professionals only. We take our obligations under EU data protection law particularly seriously in this context, and we are committed to ensuring that no non-essential cookies are placed on your device without your prior, freely-given consent.
2. Data Controller
This Website is operated by Healthxchange Ireland Limited, a company registered in Ireland, with registered office at Unit 16 The Exchange, Calmount Business Park, Ballymount, Dublin, D12 RF43, Ireland. Healthxchange Ireland Limited is registered with the Irish Data Protection Commission under reference 15669/A.
If you have any questions about this Cookie Policy or our use of cookies, please contact the Data Protection Officer at dpo@healthxchange.com.
3. How We Obtain Your Consent
When you first visit our Website, a consent banner (provided by Cookiebot by Usercentrics) will appear. This gives you a clear choice:
- Allow — consent to all cookie categories
- Deny — decline all non-essential cookies (only strictly necessary cookies will be set)
- Details — choose which categories you consent to individually (Preferences, Marketing)
Non-essential cookies will not be placed on your device until you have given your consent. If you click Deny, only cookies that are strictly necessary for the Website to function will be used.
You are not required to accept non-essential cookies in order to use this Website.
All non-essential cookie categories default to off and require your active opt-in before they are enabled. Our Website uses Google Consent Mode, which means that advertising signals (ad_storage, ad_user_data, ad_personalization) are only passed to third-party platforms after you have given your consent.
4. How to Change or Withdraw Your Consent
You can change or withdraw your cookie consent at any time. Consent must be as easy to withdraw as it was to give.
To change your preferences:
- Click the Cookiebot privacy trigger icon (the small floating icon at the bottom of the screen), or
- Click the "Manage Cookies" link in the website footer
Either option will reopen the consent dialog, allowing you to change your selections or withdraw consent entirely.
When you withdraw consent for a cookie category, those cookies will be deleted from your device.
You can also control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, the consent tool described above is the easiest and most reliable way to manage your preferences on this Website.
5. Cookie Categories We Use
5.1 Strictly Necessary Cookies
These cookies are essential for the Website to function. They enable core features including login, account access, shopping basket functionality, checkout, and payment processing. The Website cannot operate properly without them, and they cannot be declined.
Examples include:
- Shopify session and checkout cookies
- The Cookiebot consent cookie
- Currency cookies
- The Shop app login cookie
5.2 Preference Cookies
These cookies remember choices you have made, such as your preferred region or timezone, to provide a more consistent experience.
The Website will still work without them.
5.3 Statistics Cookies
We do not currently declare any statistics or analytics cookies on this Website.
Google Tag Manager is loaded on the Website; however, no analytics tags are currently configured within it that would set statistics cookies.
If analytics tools are introduced in the future, this policy will be updated and your consent will be sought before any statistics cookies are set.
5.4 Marketing Cookies
Marketing cookies are used to measure the performance of advertising campaigns and to track referrals to the Website.
They are only set after you have given your consent.
Our marketing cookies currently include:
- Meta / Facebook (Facebook Pixel — ad campaign performance and conversion tracking)
- Shopify behavioural data collection for ad relevance optimisation
- Referral tracking, which records the last external URL visited before arriving at this Website
You can decline all marketing cookies by clicking "Deny" on the consent banner or by deselecting the Marketing category in the cookie settings.
5.5 Unclassified Cookies
The Cookiebot declaration currently lists a number of items as unclassified while they are being reviewed and categorised.
We aim to keep this number to a minimum and to resolve all pending items promptly.
Until an item is properly categorised it will be treated as non-essential and will not be placed on your device without consent.
6. Full Cookie Declaration
A detailed, auto-updated list of every cookie and storage item in use on this Website — including its name, provider, purpose, and expiry — is maintained by Cookiebot and is embedded at the bottom of this page.
This declaration is automatically updated each time Cookiebot scans the Website, so it always reflects the cookies currently in use.
7. Third-Party Providers
The following third-party providers set cookies or similar technologies on this Website. Each operates under its own privacy policy:
| Provider | Purpose | Further Information |
|---|---|---|
| Shopify | E-commerce platform, checkout, payments, behavioural analytics | shopify.com/legal/privacy |
| Cookiebot / Usercentrics | Cookie consent management | cookiebot.com/en/privacy-policy |
| Google Tag Manager | Tag management container | policies.google.com/privacy |
| Meta Platforms (Facebook) | Ad campaign performance and conversion tracking via Facebook Pixel | facebook.com/privacy/policy |
| BOGOS (cdn.bogos.io) | Free gift and bundle promotion app | Contact DPO for details |
| Shop / Shop App | Shopify Shop app checkout functionality | shop.app/legal/privacy |
| jQuery CDN (code.jquery.com) | JavaScript library | jquery.org/privacy |
8. How Long Do Cookies Last?
Cookies have different lifespans:
- Session cookies are deleted automatically when you close your browser.
- Persistent cookies remain on your device for a set period (from one day to one year, depending on the cookie) or until you delete them.
- Local storage items persist until cleared by the Website or by you through your browser settings.
The specific expiry for each item is shown in the Cookiebot cookie declaration embedded in Section 6.
9. Disabling Cookies via Your Browser
Most browsers allow you to refuse to accept cookies and to delete cookies already stored. The methods vary by browser; you can find up-to-date guidance via your browser’s Help function or at www.allaboutcookies.org.
Please note that blocking strictly necessary cookies will prevent you from using key features of this Website including login, checkout, and payment processing.
You can manage non-essential cookie preferences specifically for this Website using the Cookiebot privacy trigger icon at the bottom of the screen.
10. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal, regulatory, or operational reasons.
The "Last updated" date at the top of this page shows when the policy was most recently revised.
11. Contact and Complaints
If you have any questions about this Cookie Policy, please contact:
Data Protection Officer
Healthxchange Ireland Limited
Block C, Unit 16, The Exchange, Calmount Business Park,
Ballymount, Dublin 12, Ireland
Email: dpo@healthxchange.com
If you are unhappy with how we handle cookies or your personal data, you have the right to complain to the Irish Data Protection Commission:
Data Protection Commission
6 Pembroke Row
Dublin 2, D02 X963, Ireland
www.dataprotection.ie